Support
Help & Support
By the AdTown Team
Need help with your account, a booking, or a listing? We're here for you. Reach out and we'll get back to you as soon as possible.
Email Support
Send us an email and we'll respond within 24–48 hours on business days.
adtown.space@gmail.comWhat to include
- • Your account email address
- • A brief description of the issue
- • Any relevant booking or listing IDs
How AdTown works right now
How do I book an ad space?
Browse listings, pick a space that fits your budget and location, and submit a booking request with your preferred dates. The space owner confirms availability directly — AdTown doesn't run an automated instant-checkout yet, so allow a day or two to hear back.
How do payments work right now?
Payments are still under development on AdTown. Once a booking is confirmed, the advertiser and space owner currently settle payment directly between themselves — AdTown doesn't hold or process funds at this stage. If anyone asks you to pay through a channel that doesn't look right, email us before sending anything.
Can I cancel a booking or get a refund?
Cancellation windows and refund eligibility are covered in full in the Cancellation & Refund Policy.
How do I list my own space and start earning?
Sign up as a space owner, add photos, pricing, and location, and your listing goes live for advertisers to find. Payouts work the same way as payments generally right now — arranged directly between you and the advertiser until in-platform payments roll out.
A booking or listing didn't match what was promised. What do I do?
Email us with the booking ID or listing link and what happened. AdTown is early-stage, so every report is read by a real person on the team, not routed through a support queue.
I can't log in or forgot my password.
Use the "Forgot password" link on the sign-in page. If that doesn't get you back in, email us and we'll help directly.
Ready to reach out?
Drop us an email at adtown.space@gmail.com and we'll sort it out.